10 Tips To Deal With Online Negative Review

Posted By
Don't get caught plagiarizing
Online Negative Review

The online marketplace has become very active, even a single online negative review can create havoc for any business, whether it is startup or huge one. And, it is also known that every business goes through bad and good reviews with the changing times. Sometimes, the potential of bad reviews are so extreme that it can lead to setback for the business or jeopardizing the hard-earned reputation. In this stance, it is necessary that the business professional should deploy proper measures that can minimize the effects of the bad review.

Now you are thinking what measures should be deployed in order to deal with the negative feedback or bad review. Don’t worry! This blog articulates the 10 best tips that can help all the businesses deal with the bad reviews.

1. Maintain Calmness Before Going to Respond

Business professional should be calm and relaxed before providing the response to the negative review through email, telephonic conversation and online media. It is obvious that most of us become angry or nervous with negative feedbacks and in this state, if we just go out and start handling review, then it can bring more harm to the business because this reflects unprofessionalism. In fact, even the smaller issue will become the giant one. Therefore, it is imperative for every business professional to stay cool and calm.     

2. Respond As Quickly As Possible

Try to resolve the issue as early as possible, otherwise you will miss an opportunity to dump that negative feedback and may have to face adverse effects of that review. The online negative reviews that are left unhandled may escalate intensity of negativity about the business in the online marketplace. Therefore, it is highly important for all businesses to respond to the customers rapidly. This can cease the birth the bigger problem for the business in the future and streamline the online reputation management process.
     
3. Identify Root Cause Of Problem

Identifying the root cause of the problem can help the online reputation management team & business professional clear away problem & reduce the chance of any bad review in the future. The root causes can include, poor services handling, unprofessional behavior from employee, defective product and many more, if all these things are addressed in relevant time, then surely the employer can secure his business.       
     
4. Never Manipulate The Negative Feedback

Most of the business professionals try to hide the negative feedback on their websites and hence, they delete those feedback. Removing these feedback may affect the authenticity of the business. Hence, it is better to never delete those online negative reviews. To reduce adverse effect of the bad review, the employer should talk to the customers and sort out the problem. Secondly, praise other satisfied customer to share their feedback, this will minimize the intensity of that bad feedback.

5. Be Responsive & Alert On Social Media

With the billions of active users, the social media (like Facebook, Twitter, Google+, etc.)  have become the huge platform, where any customer can easily share their views. Here the negative feedback can spread like a fire, if not controlled in time. All the businesses should keep an eye on all the negative feedback and give proper response timely to the users.

6. Prioritize Negative Issues On Basis Of Extremity

There are circumstances, when the business professional witness the list of negative feedback, then in this case, the employer should resolve that issue first, which seems to be associated with legitimate complaint. After then, they should consider the other complaints.

7. Have A Conversation Directly With the User

Many professionals feel reluctant or they don’t have any policy to contact their clients directly in terms of solving the issue. In order to sort out the negative feedback, it is better to have a conversation directly with the customers. There is no harm in sharing personal number and email id with the respected customers. Moreover, with a help of direct communication, business officials can save themselves from getting caught in arguments in social media that can attract the online masses
           
8. Reimburse Customers’ Loss on Time

Making the reimbursement is the superb way to clear away bad reviews. The business can compensate by providing discounts on other products, transferring the paid amount to the customer’s account, offering gift and other sops. All these things can enable the business to maintain calmness and even enhance online reputation.

9. Report Abusive Comment

Do not hesitate in reporting to social media official about the abusive comments from the users. Various social media platforms, like Twitter, Facebook and other provide assistance to report against the users, who are writing the abusive comments about the business.
    
10. Avail Services From Online Reputation Management Consultants

Numerous reputed online reputation management companies are working worldwide to streamline the online reputation management services. Their services can be helpful for every business to identify the pitfalls and maintain reputation in a good light.

Conclusion

Handling negative reviews is not only challenging, but also a daunting task. It demands patience, time efforts and even money. If anyone is not good or does not have confidence in dealing with bad review, then it is better to take the help of online reputation management consultants without having second thought.

---------------------------------------------------------------------------------------------------------------------------------
Author Bio
---------------------------------------------------------------------------------------------------------------------------------
Ritu Singh - Seogdk
Ritu Singh is an experienced SEO professional, working at BetterGraph for many years. She like to process different experiment using digital marketing tool and has a keen in writing blogs and article. Her informative contents have become a source of inspiration and knowledge for many online reputation management and digital marketing professionals from all around the world.  



---------------------------------------------------------------------------------------------------------------------------------

5 comments:

  1. Hi Ritu,

    This topic is an importunate one for most business professionals/customer representatives......

    Your number 1 tips is my most favorite on the list, because it has to do with maturity and lots of professionalism. Responding to negative feedback in a hurry may eventually add more or just worsen the situation.

    Thanks for sharing this valuable tips, they are most welcome.

    ReplyDelete
    Replies
    1. Hello Shamsudeen,

      Thanks for sharing valuable words about this topic and glad to know you found this article helpful.....Hope to see you around here again......Have a great weekend.....!!!

      Delete
  2. Hi Ritu

    Great tips on handling negative feedback and you are right. I love the tip of not tampering with negative feedback as this shows the authenticity of your business. In fact when people see these reviews and then see the positive feedback, they will understand that you are improving. Thanks for sharing

    Thanks Gangadhar for inviting Ritu

    ReplyDelete
    Replies
    1. Hey Ikechi,

      Welcome dear.....!!!

      Actually Seogdk provides platform for those who desired to share valuable information, innovative ideas and knowledge with others.

      By the way thanks for voting this article and adding your valuable thoughts here.....Have a nice day.....!!!

      Delete
  3. Hi Ritu,how are you? Great article. I found your post n VCB. Just want to say you got a very incredible blog about dealing with Online Negative Review. Thank you for these tips. It adds to my knowledge how to deal with. Im looking forward to keep in touch with you.

    ReplyDelete